Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Visit our website and use our services
  • Contact us through our contact forms
  • Subscribe to our newsletters or communications
  • Participate in surveys or feedback requests

Types of Information

Personal Information: Name, email address, phone number, and other contact details you provide.

Technical Information: IP address, browser type, device information, and usage patterns.

Communication Data: Records of your communications with us, including emails and contact form submissions.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Respond to your inquiries and requests
  • Send you relevant information about mobile plans and services
  • Analyze website usage and improve user experience
  • Comply with legal obligations
  • Protect against fraud and security threats

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our website and providing services, provided they agree to keep information confidential.

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using encryption
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You may request access to or correction of your personal information by contacting us.

Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

Deletion

You may request deletion of your personal information, subject to legal retention requirements.

Marketing Communications

You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences, though this may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Users

If you are accessing our website from outside Singapore, please note that your information may be transferred to and processed in Singapore, where our servers are located and our central database is operated.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date at the top of this policy
  • Sending you a notification if required by law

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: [email protected]

Phone: +65 6123 4567

Address: 123 Orchard Road, Singapore 238123

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Singapore Time)

We will respond to your inquiry within a reasonable timeframe, typically within 30 days of receipt.